Terms of Service

These Terms of Service (“Terms”) apply to the services provided by the business named in the “Business details” section of this page (“Black & Brace”, “we”, “us”) to you (“the client”). Your written quotation forms part of these Terms. If the quotation and these Terms conflict, the quotation prevails.

1. Services

We provide website design and development, Website Content & Care plans, and Google Workspace setup and management, as described on our website and in your quotation.

2. Quotations and scope

• Prices on our website are starting prices. Your quotation sets out the agreed scope, deliverables, revision allowance, timeline and price.
• Work outside the agreed scope is quoted separately and begins only after you approve it.
• Quotations are valid for the period stated on them.

3. Payment

Payment terms, including any deposit and payment milestones, are set out in your quotation and invoices. Care plans and Google Workspace management are billed in advance for each billing period unless otherwise agreed.

4. Your responsibilities

You agree to:

• supply accurate content, images and information in good time, and confirm that you have the right to use them;
• provide timely feedback and approvals; and
• maintain your own accounts with third-party providers (such as your domain registrar, hosting, TinaCloud and Google), and pay their fees where applicable.

5. Third-party services

Our work often relies on third-party services such as Cloudflare, TinaCloud, GitHub and Google Workspace. These services are governed by their providers’ own terms and pricing, which may change. We are not responsible for outages, changes or charges imposed by third-party providers.

6. Website Content & Care

• Content-change requests under the Website Partner plan are limited to two per month, each a single clearly defined task of no more than 60 minutes.
• You supply the text and images for each request.
• Unused requests do not roll over.
• New features, new templates and major redesigns are excluded and quoted separately.
• Support is provided during business hours. We do not provide 24/7 support.
• Monitoring and reporting are provided on a reasonable-efforts basis and do not guarantee uninterrupted availability.

7. Google Workspace

• Google Workspace licences are purchased from and paid to Google directly unless otherwise agreed. Our fees cover setup and management only.
• Black & Brace is not an authorised Google reseller or partner.
• Migrations and complex troubleshooting are quoted separately.

8. Intellectual property

Unless your quotation states otherwise, once all amounts due are paid you own the content you supplied and the website design and code produced specifically for you. We retain ownership of our pre-existing tools, templates and know-how, and grant you a licence to use them as part of your website. We may describe the project in our portfolio only with your permission.

9. Warranties and liability

We perform our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in connection with any project is limited to the fees you paid for that project in the preceding 12 months.

10. Termination

Either party may end a care or management plan with written notice, as set out in the quotation. Fees for work already completed, and for the current billing period, remain payable.

11. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute.